Dynamics 365 Customer Service
Earn customers for life
Exceed customer expectations with maximized service operations and improved agent efficiency.
Empower agents to close cases faster and decrease their backlogs
Automate manual processes and leverage AI to enable self-service for agent productivity.
80 percent decrease in case backlogs
73 percent decrease in average agent handling time
How customers are using Customer Service
Streamlining product service by 75 percent
SHI Cryogenics built a cloud-based engagement platform that streamlines product service by more than 75 percent and increases production from 700 to 1,500 units per year.
Saving up to 3,850 hours per week
Westpac New Zealand transitioned its on-premises CRM environment to Dynamics 365 Customer Service, saving the bank’s workers as much as 3,850 hours per week on process automation.
Gearing up for growth in fire protection
“With Dynamics 365, we can quickly adapt as the company continues to grow and make acquisitions. We are able to work in an agile manner, grow internal talent, and evolve as a company—and that’s been motivating and very exciting.”
Earn customers for life
Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
Native voice
Integrated case management
Customer support timeline
Built-in transcription and translation
Real-time sentiment analysis
Context-driven agent suggestions
Embedded IoT data
Agent alerts
Visibility into issue history
Recognized as a Leader
Microsoft Dynamics 365 is named a Leader in The Forrester Wave™: CRM Suites, Q3 2022.